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Hello

In order to guarantee the quality of every hair service and a positive guest experience, Parlour North adheres to the following Cancellation policy. 

Thank you for your understanding and respect.

-Whitney Whitehead owner Parlour North

Cancelation policy

Cancellation Policy

  • No call/no show

    • salon is not required to reschedule.

    • If rescheduling, a card will be placed on file that WILL be charged full service price upon reoccurrence of no call/no show. Resulting in termination of client.

  • Cancel within 24 hours

    • No fee for first offense

    • No fee for second offense

    • In order to receive future services, client must prepay ½ of their next service upon scheduling and complete the second ½ of payment upon completion.

  • No penalty for cancelling prior to 24 hours of service

 

Client Tardiness Policy

  • Client will be called at 10 minutes past scheduled appointment starting time. If they are able to arrive withing 5 minutes of call (15 minutes past scheduled appointment starting time) there will be no penalty

    • If client cannot arrive within 15 minutes of scheduled appointment starting time, appointment may be rescheduled at stylist’s discretion.

    • If appointment is rescheduled for tardiness, a note will be entered in clients online information to keep record for future action.

  • If client is recorded tardy twice, they must prepay ½ of their next service upon scheduling and complete the second ½ of payment upon completion.

  • Multiple occurrences of tardiness will lead to termination of client at the stylist’s discretion with approval from salon owner.

*Cancellation policy is in place for commission stylists, and is at renters' discretion

Contact

Thank you for your understanding and respect. Contact Whitney Whitehead at Parlour North with any concerns you may have.

(573)296-0464

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