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Cancelation policy

Cancellation Policy

• No call/no show

  • salon is not required to reschedule.

  • If rescheduling, a card will be placed on file that WILL be charged full service price upon reoccurrence of no call/no show. Resulting in termination of client.

• Cancel within 24 hours

  • No fee for first offense

  • No fee for second offense

  • In order to receive future services, client must prepay ½ of their next service upon scheduling and complete the second ½ of payment upon completion.

• No penalty for cancelling prior to 24 hours of service

Client Tardiness Policy

• Client will be called at 10 minutes past scheduled appointment starting time. If they are able to arrive withing 5 minutes of call (15 minutes past scheduled appointment starting time) there will be no penalty

  • If client cannot arrive within 15 minutes of scheduled appointment starting time, appointment may be rescheduled at stylist’s discretion.

  • If appointment is rescheduled for tardiness, a note will be entered in clients online information to keep record for future action.

• If client is recorded tardy twice, they must prepay ½ of their next service upon scheduling and complete the second ½ of payment upon completion.

• Multiple occurrences of tardiness will lead to termination of client at the stylist’s discretion with approval from salon owner.

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*Cancellation policy is in place for commission stylists, and is at renters' discretion